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Shipping Policy

Effective Date: 2025-12-07

1. Introduction

At LANSTEC, we aim to provide a clear and consistent shipping experience for customers ordering through SaunaOutletsUSA.com.

  • Shipping method: Economy Shipping
  • Delivery time: 5 to 8 business days unless otherwise stated
  • Destination: United States
  • Coverage: All products unless a product page or brand-specific policy states otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

Shipping costs are based on the total order value and are calculated automatically at checkout.

  • Economy Shipping (Orders $100.00 and up): Free
  • Economy Shipping (Orders $0.00–$100.00): $60.00

No additional shipping fees are added after checkout. Applicable taxes may still apply.

4. Order Handling and Delivery Time

Orders are typically delivered within 5 to 8 business days from the date of shipment. Business days are Monday through Friday, excluding holidays.

If a product requires additional handling or extended delivery time, this will be disclosed on the product page and will override the general timeframe listed above.

5. Shipping Methods and Carriers

Orders are shipped via trusted national carriers such as USPS, UPS, FedEx, or similar services, depending on package size, fulfillment location, and destination.

Shipment Tracking

All shipments include tracking. Tracking information is emailed once the order has shipped.

6. Delivery Issues

Delayed or Lost Packages

If your order exceeds the stated delivery timeframe, please contact us at support@saunaoutletsusa.com or call 1-219-758-7189.

Marked Delivered but Not Received

  • Verify the shipping address entered at checkout
  • Check with neighbors or building management
  • Contact us so we can assist with a carrier trace

Damaged Packages

  • Photograph the package and item upon arrival
  • Notify us within 7 days of delivery

7. Returns and Refunds

Returns are accepted within 30 days of delivery for most products, provided items are unused, undamaged, and in original packaging.

  • Return shipping: Customer responsibility unless the item is defective or incorrect
  • Refund processing: Within 14 days of return receipt

For full details, please review our Return and Refund Policy.

8. Address Accuracy

Customers are responsible for providing accurate shipping information. LANSTEC is not responsible for delays or losses due to incorrect addresses entered at checkout.

9. Contact

10. Changes to This Policy

This Shipping Policy may be updated at any time. Changes take effect immediately upon posting.

Thank you for shopping with LANSTEC.